Xdroid is a software development company enabling digital transformation in contact centers through voice and text solutions based on artificial intelligence and machine learning. By processing 100% of customer interactions, we automatically provide objective, consistent and valuable insights and information about each conversation. Our emotion analysis, keyword detection and semantic capabilities can reveal opportunities to improve customer experience, agent retention, productivity and compliance. Our innovative and competitive solutions help contact centers understand the customer journey and bring them closer to a 360-degree customer view. Xdroid International’s headquarters in Brussels, Belgium serve contact centers globally.

The Activity

2nd of May · 14:00

Xdroid uses machine learning and AI solutions to improve companies' customer service. They develop voice and text analytics tools that can classify calls and trigger the correct reponse. For example, they can detect threatening calls by using keyword and emotion filters.

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